Yes, but a 30-day notice is required.

Yes, all plans are set to auto renewal by default (quarterly and annually) unless you cancel 30 days before the renewal date.

Your monthly service period runs from your Effective Date (e.g., if your plan starts on Jan. 15, your task submission period is from the 15th of one month to the 15th of the next).

No, each plan is based on allocated time, not a fixed task list. You decide how to use the time based on your website and graphic design needs. Each plan includes examples of how the time can be used, but it’s flexible—you can focus on whatever is most important to your business.

All task requests must be submitted each month. Note: Months are measured from your effective date. For example, if you start Jan 15, your task submission period will run from then until Feb 15. Subsequent months will follow the same schedule, with submissions due by the 15th of each month. Requests should be submitted via the Project Request Form, with all necessary assets included, at least 5 business days before your desired work date. 

Scheduling is at our discretion. Late or last-minute submissions may not be accommodated within the same month.

No, any unused hours do not roll over to the next month.

Yes, any scheduled meetings count toward the amount of time allocated in your plan.

Only website-down issues impacting revenue qualify as an emergency.

Yes, emergency requests incur a $250 rush fee and will be handled as soon as possible, but response times are not guaranteed.